Last updated: 29 September 2026
This Privacy Policy explains how Skyo Sphere FZ L.L.C, trading as Skyo International (“Skyo International”, “we”, “us” or “our”), a company established in Dubai, United Arab Emirates, collects, uses, stores, shares and protects your personal data when you visit skyointernational.com (the “Website”) or contact us about our sanitary ware and bathroom products.
We process personal data in accordance with the laws of the United Arab Emirates, including Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (the “UAE PDPL”) and its implementing regulations, as applicable to us.
1. Who We Are
Skyo International is the controller of the personal data described in this policy. Our contact details are set out in Section 13.
2. Personal Data We Collect
We collect only the data we need to respond to you and operate the Website. Depending on how you interact with us, this may include:
- Enquiry and contact details: your name, email address, phone or WhatsApp number, company name, city or country, and the content of your message, including details about your project or the products you are interested in.
- WhatsApp communications: when you choose to contact us via WhatsApp, we receive your phone number, profile name and the messages you send. WhatsApp is operated by a third party under its own terms and privacy policy.
- Technical and usage data: IP address, browser type and version, device type, operating system, pages viewed, referring website, date and time of visit, and approximate location derived from your IP address.
- Cookies and similar technologies: see Section 8.
- Business relationship data: if you become a customer, distributor or project partner, we may hold quotations, order and delivery details, and correspondence.
We do not knowingly collect sensitive personal data (such as health data, religious beliefs, or biometric data) through the Website, and we ask that you do not send it to us.
3. How We Collect Your Data
- Directly from you, when you complete an enquiry form, message us on WhatsApp, email or call us.
- Automatically, through cookies and server logs when you browse the Website.
- From third parties, such as business contacts, project consultants or publicly available business sources, where relevant to a commercial enquiry.
4. Why We Use Your Data and Our Legal Basis
| Purpose | Basis under the UAE PDPL |
|---|---|
| Responding to your enquiries, providing product information, quotations and support | Your consent; steps taken at your request before entering into a contract; performance of a contract |
| Managing orders, deliveries, invoicing and after-sales service | Performance of a contract; compliance with legal obligations |
| Operating, securing and improving the Website | Our legitimate interests, where these do not override your rights; your consent for non-essential cookies |
| Sending marketing or product updates (only where you have opted in) | Your consent, which you may withdraw at any time |
| Complying with UAE laws, regulations, court orders and requests from competent authorities | Legal obligation |
| Establishing, exercising or defending legal claims | Legitimate interests; legal obligation |
5. Consent
Where we rely on your consent, you may withdraw it at any time by contacting us using the details in Section 13. Withdrawal does not affect processing carried out before you withdrew consent, and it may mean we can no longer respond to your enquiry or provide certain services.
6. Who We Share Your Data With
We do not sell your personal data. We share it only where necessary, with:
- Service providers that help us run the Website and our business, such as web hosting, email, analytics, customer communication tools (including WhatsApp) and IT support providers, who act on our instructions and are bound by confidentiality and security obligations.
- Logistics, installation and business partners such as delivery companies, distributors and authorised service partners, where needed to fulfil an order or service request.
- Professional advisers such as lawyers, auditors, insurers and banks.
- Government and regulatory authorities, courts and law enforcement in the UAE where we are required or permitted by law to do so.
- A successor business in the event of a merger, acquisition or sale of assets, subject to equivalent protection of your data.
7. International Transfers
Some of our service providers (for example, hosting, analytics or messaging platforms) may store or process data outside the UAE. Where we transfer personal data abroad, we do so in line with the UAE PDPL, including by transferring to jurisdictions recognised as providing adequate protection, or by putting in place appropriate safeguards such as contractual commitments, or where you have given explicit consent or the transfer is otherwise permitted by law.
8. Cookies and Similar Technologies
Cookies are small files placed on your device. We use:
- Essential cookies needed for the Website to function and remain secure.
- Analytics and performance cookies that help us understand how visitors use the Website so we can improve it.
- Embedded content cookies set by third-party content on our pages, such as embedded videos (for example YouTube) or maps.
You can control or delete cookies through your browser settings. Blocking some cookies may affect how the Website works. Where required, we will ask for your consent before placing non-essential cookies.
9. Data Retention
We keep personal data only for as long as needed for the purposes described in this policy, including to satisfy legal, accounting or reporting requirements. As a general guide, enquiry data is kept for as long as your enquiry or project is active and for a reasonable period afterwards, and customer transaction records are kept for the period required under UAE commercial, tax and accounting laws. When data is no longer needed, we delete or anonymise it.
10. Data Security
We apply appropriate technical and organisational measures to protect personal data against unauthorised access, loss, alteration or disclosure, including access controls, secure hosting and encrypted connections (HTTPS). No method of transmission over the internet is completely secure, so we cannot guarantee absolute security. If a personal data breach occurs that is likely to affect your rights, we will notify the UAE Data Office and affected individuals as required by law.
11. Your Rights
Subject to the UAE PDPL and its exceptions, you have the right to:
- request information about the personal data we hold about you and how we use it;
- request access to, or a copy of, your personal data;
- request correction or completion of inaccurate or incomplete data;
- request deletion of your data, where there is no legal ground for us to keep it;
- request restriction of processing in certain circumstances;
- object to processing, including for direct marketing, and to decisions based solely on automated processing;
- request the transfer of your data (data portability) where applicable;
- withdraw your consent at any time.
To exercise these rights, contact us using the details in Section 13. We may need to verify your identity before acting on a request, and we will respond within the timeframe required by law. You also have the right to lodge a complaint with the UAE Data Office (or the competent supervisory authority).
12. Marketing Communications
We will only send you marketing messages if you have opted in or where the law otherwise permits. Every marketing message will include a simple way to opt out, and you can also ask us to stop at any time.
13. Contact Us
If you have any questions about this policy or how we handle your personal data, or wish to exercise your rights, please contact:
Skyo Sphere FZ L.L.C (Skyo International)
Dubai, United Arab Emirates
Email: hello@skyosphere.com
WhatsApp: available via the Contact page of this Website
14. Children
The Website is intended for business and adult consumers. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will delete it.
15. Third-Party Links
The Website may link to third-party sites, including social media (Instagram, Facebook, LinkedIn) and WhatsApp. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.
16. Changes to This Policy
We may update this policy from time to time to reflect changes in our practices or the law. The latest version will always be published on this page with the “Last updated” date shown at the top. Please review it periodically.
17. Governing Law
This policy is governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai. Any dispute arising from it will be subject to the jurisdiction of the competent courts of Dubai, without prejudice to your rights under the UAE PDPL.